Privacy Policy

1. Introduction

At Ghexvelux, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase or place an order
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact us with inquiries or feedback
• Participate in surveys, promotions, or contests

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping address
• Payment information (processed securely through our payment processors)
• Order history and preferences
• Account credentials

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies (see our Cookies Policy for details)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill orders: To process your purchases, send order confirmations, and deliver products
• Communicate with you: To respond to your inquiries, provide customer support, and send important notices
• Improve our services: To analyze website usage, understand customer preferences, and enhance user experience
• Marketing and promotions: To send you newsletters, promotional offers, and updates (with your consent)
• Prevent fraud: To detect and prevent fraudulent transactions and protect against security threats
• Comply with legal obligations: To fulfill our legal and regulatory requirements

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
• Business Partners: Partners who assist with marketing, analytics, or other business functions
• Legal Requirements: When required by law, court order, or legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and data storage systems
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to processing of your personal information for certain purposes
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

7. Canadian Privacy Laws

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We collect, use, and disclose personal information only with your knowledge and consent, except where required or permitted by law.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ghexvelux
3675 Banff Court, North Vancouver, BC, V7H 2Z8, Canada
Phone: +1 604-557-6668
Email: info@ghexvelux.world